Legal

Privacy Policy

Last updated: December 2, 2024

At TenderScan DE ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered tender analysis platform.

Information We Collect

Personal Information

When you create an account, we collect your email address and any other information you voluntarily provide. If you make a purchase, we collect payment information through our secure payment processor (PayPal).

Uploaded Documents

When you upload tender documents for analysis, we temporarily process these files to provide our services. Documents are encrypted in transit and at rest.

Usage Data

We automatically collect certain information about your device and usage patterns, including IP address, browser type, pages visited, and time spent on our platform.

How We Use Your Information

To provide and maintain our tender analysis services
To process your transactions and manage your account
To communicate with you about updates, features, and support
To improve our AI models and platform performance
To detect and prevent fraud or unauthorized access
To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

Enterprise-grade security certified infrastructure
Bank-Grade Security compliant data handling
AES-256 encryption at rest
TLS 1.3 encryption in transit
Regular security audits and penetration testing

Data Retention

Uploaded Documents: Tender documents are processed in real-time and are not permanently stored on our servers. Analysis results are retained in your account until you delete them.

Account Data: We retain your account information for as long as your account is active. You may request deletion of your account and associated data at any time.

AI Training: Your tender documents are NOT used to train our AI models. Your business data remains confidential.

Third-Party Services

We use the following third-party services:

AI Processing Partners: For secure document analysis
PayPal: For secure payment processing
Vercel: For hosting and infrastructure
Render: For backend services

Each third-party service has its own privacy policy governing the use of your information.

Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

Children's Privacy

TenderScan DE is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

TenderScan DE

Email: contact@tenderscanai.com

Dubai, UAE