Legal

Terms of Service

Last updated: December 2, 2024

Welcome to TenderScan DE. These Terms of Service ("Terms") govern your access to and use of the TenderScan DE platform, including our website, APIs, and AI-powered tender analysis services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using TenderScan DE, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

TenderScan DE provides AI-powered tender and proposal analysis services that help businesses evaluate, understand, and respond to tender documents. Our Service includes:

  • Automated tender document analysis using AI
  • Risk assessment and compliance checking
  • Key requirements extraction
  • Win probability analysis
  • Multi-language support

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Credits, Payments, and Refunds

Decision System

TenderScan DE operates on a Decision-based system. Business document analysis consumes two (2) Decisions, while personal document analysis consumes one (1) Decision.

Subscription Plans

Decisions are purchased through monthly subscription plans via PayPal. All prices are displayed in USD (with regional pricing available) and are subject to change with notice.

Decision Validity

Unused Decisions roll over each month as long as your subscription is active. Decisions are non-transferable between accounts.

Refund Policy

Due to the digital nature of our Service, all sales are final. Refunds may be considered on a case-by-case basis for technical issues that prevented service delivery. Contact support within 7 days of purchase for assistance.

5. Acceptable Use

You agree NOT to:

  • Use the Service for any unlawful purpose
  • Upload malicious files, viruses, or harmful code
  • Attempt to reverse engineer or extract our AI models
  • Resell, sublicense, or redistribute the Service
  • Circumvent usage limits or security measures
  • Use automated tools to scrape or access the Service
  • Impersonate others or provide false information
  • Upload content that infringes intellectual property rights

6. Intellectual Property

Our Property

The Service, including its design, features, AI models, and underlying technology, is owned by TenderScan DE and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the Service in accordance with these Terms.

Your Content

You retain ownership of all documents and content you upload. By uploading content, you grant us a limited license to process it for the purpose of providing our Service. We do not claim ownership of your documents.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" without warranties of any kind, express or implied.

TenderScan DE provides AI-generated analysis for informational purposes only. Our analysis should NOT be considered as:

  • Legal advice
  • Professional consulting
  • Guaranteed accuracy or completeness
  • A substitute for human review

You are solely responsible for decisions made based on our analysis. We recommend professional review for critical business decisions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TENDERSCAN SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Loss of data or business interruption
  • Damages arising from reliance on AI-generated analysis

Our total liability shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless TenderScan DE and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

11. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use the Service will cease immediately. Unused Decisions may be forfeited upon termination for violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

TenderScan DE

Email: contact@tenderscanai.com

Dubai, UAE