How to File a Labour Complaint in Kuwait
Kuwait's labour complaint system is managed by the Ministry of Social Affairs and Labour (MSAL) through the Shoon electronic platform. Whether your employer has withheld wages, violated your contract, or mistreated you, here is the step-by-step process for getting resolution.
Where to File
Shoon system: Visit shoon.gov.kw to file electronically. Available in Arabic and English. You receive a tracking number for case status updates.
MSAL labour offices: Visit any labour office in person. Main offices in Kuwait City, Hawalli, and Farwaniya. Open Sunday to Thursday, 8:00 AM to 1:00 PM.
PAM (Public Authority for Manpower): For work permit and visa-related issues, file through PAM at manpower.gov.kw.
The Complaint Process
Stage 1 — MSAL mediation (15 working days): A labour inspector contacts your employer and schedules a mediation session. Both parties present their case. If the employer agrees to a settlement, a binding agreement is signed.
Stage 2 — Labour Court referral: If mediation fails, MSAL refers the case to the Labour Court. You receive a court date, typically within 4 to 6 weeks. Legal aid is available for workers who cannot afford a lawyer.
Stage 3 — Judgment and enforcement: The Labour Court issues a judgment within 2 to 4 months. Wage claims can be enforced immediately. Either party can appeal within 20 days.
Required Documents
Kuwait civil ID or passport copy
Employment contract — MSAL can pull it from the work permit system if unavailable
Bank statements or salary records showing payment issues
Any evidence: messages, photos, written communications with employer
Article 51 visa: If your employer cancels your work permit after you file a complaint, MSAL can issue an Article 51 temporary visa. This allows you to remain in Kuwait legally and work for another employer while your case is resolved. Request this immediately if your employer retaliates.
Frequently Asked Questions
How do I file a complaint?
Through Shoon (shoon.gov.kw), MSAL offices in person, or PAM for work permit issues.
How long does it take?
15 working days for mediation. 2-4 months for Labour Court judgment. 2-3 months for appeal.
What if my employer cancels my visa?
Request an Article 51 temporary visa from MSAL. This allows you to stay and work while the case is resolved.
Can domestic workers file complaints?
Yes, through MSAL's Domestic Labour Department under Law No. 68 of 2015.
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